How NFID Unlocked 4 Years of Untapped Survey Intelligence
National Foundation for Infectious Diseases (NFID)
NFID knew their webinars were valuable. They just couldn't prove it — or improve it.
51
Webinars
Analyzed
3,001
Survey
Responses
4 yrs
Data
2022–2025
7 days
Delivery
Turnaround
The National Foundation for Infectious Diseases (NFID) had been quietly building something impressive: a robust continuing education program spanning 51 webinars and 3,001 survey responses collected between 2022 and 2025. But the data sat largely unused.
Their Professional Education team — small, resource-constrained, and wearing multiple hats — faced a problem that's more common than most organizations admit: they had years of attendee feedback with no systematic way to compare it, no framework to identify trends, and critically, no clear sense of what questions to even ask of the data.
The goal wasn't just to run a report. It was to figure out whether any meaningful insight existed in the first place.
"They had years of attendee feedback with no systematic way to compare it, no framework to identify trends, and no clear sense of what questions to even ask of the data."
Within one week of receiving the raw survey data, a full analysis was delivered — covering all 51 webinars across both live (27) and on-demand (24) formats. Rather than simply summarizing responses, the analysis was structured around five strategic questions that a professional education program actually needs to answer:
Each question was answered with data, and where the data had limitations or gaps, those were documented too — along with specific recommendations for how to collect better data going forward.
Satisfaction is consistently high across all content quality metrics. Speaker performance is a particular strength: 95% of responses rate speakers as Excellent or Very Good on both knowledge and teaching effectiveness. No speaker emerged as a clear area for improvement.
This was the most important finding — and the most actionable. Attendees are satisfied, but few report expecting the education to change patient outcomes. For a medical education organization, this gap between satisfaction and impact is significant. It suggests the program may be optimized for a good experience without yet being optimized for clinical behavior change.
While satisfaction is high across the board, the data shows that perceived impact varies by professional role — a signal that content framing or format may need to shift depending on who's in the audience.
Most webinars cluster in a performance band of 79–89 on composite scoring. What separates the top performers? Speaker quality. This gives the team a concrete, evidence-based lever to pull when curating future programming.
Travel vaccines and COVID-19 are the most explicitly requested subjects. Most other feedback is general — which itself is a data point worth acting on by building more specific topic-selection mechanisms into future surveys.
Benchmarking all 51 programs on composite satisfaction and impact scores, enabling direct comparison across formats and topics.
Showing exactly where impact perception diverges by professional role — physician, nurse, pharmacist, and others.
Specific questions and data points to capture going forward that will make the next analysis even more powerful.
Including where the current dataset constrained conclusions and why — so the team knows exactly what to measure next.
"A small team with limited resources walked away with four years of clarity in under a week."
A small team with limited resources walked away with four years of clarity in under a week. They now know what's working, where the gap between satisfaction and impact lies, and exactly what to measure next to close it. More importantly, they have a repeatable framework — not just a one-time report.
Professional education programs often measure what's easy to measure: did people show up, did they enjoy it. NFID now has the foundation to measure what actually matters: does it change how clinicians care for patients?
That's a harder question. But it's the right one.
We'll tell you what's in it — and what it means — within a week.
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